Responsible Gaming at Luckyones Casino
Gambling should stay a form of entertainment you control, not something that controls you. On this page we set out every tool we offer, the warning signs we watch for, and where to find free, confidential help in Australia.
Our Commitment to Your Wellbeing
We hold a Curaçao licence (OGL/2024/164/0246) and we take the obligations that come with it seriously. Behind the scenes, our team monitors play patterns for early signals of distress, such as sudden increases in deposit size, extended overnight sessions or repeated failed withdrawals followed by immediate redeposits.
When our systems flag a pattern like that, a trained member of our support staff reaches out privately, without judgement. We would rather have an awkward conversation with you today than see you struggle next month.
Reality checks
You can switch on reality checks that display a pop-up every 30, 60 or 120 minutes while you play. The pop-up shows your session length, total wagered and net result for that session, so the numbers stay in front of you rather than fading into the background.
Warning Signs We Ask You to Watch
Problem gambling rarely announces itself. These are the signals our support team is trained to look for, and the same ones worth checking in yourself or someone you care about.
- Chasing losses by depositing again immediately after a losing session
- Hiding the amount of time or money you spend gambling from family or friends
- Borrowing money, selling possessions or using credit to keep playing
- Feeling irritable, anxious or restless when you cannot gamble
- Gambling to escape stress, grief or low mood rather than for enjoyment
- Needing larger stakes to feel the same level of excitement
- Neglecting work, study or relationships because of gambling sessions
- Repeated unsuccessful attempts to cut down or stop on your own
Tools You Can Set Today
Every tool below is available inside your account under Profile, then Responsible Gaming, and each one takes effect immediately. You can tighten any limit instantly; loosening one requires a 24-hour cooling period, by design.
Self-Exclusion, Step by Step
What happens to your balance
Any funds left in your account remain yours. We will withdraw your remaining balance to your verified payment method, typically within 0 to 24 hours for crypto and e-wallets and 1 to 5 business days for cards or bank transfer, with no fees from our side. Open bets that cannot settle before the exclusion starts are voided and the stake returns to your balance.
Reactivating a 24-hour, 7-day or 30-day closure happens automatically at the end of the period. For a 6-month exclusion, you must contact [email protected] with a written request, and we apply a further 7-day review before reopening the account. Permanent exclusions are never reopened, and we also close any duplicate accounts we find under your name.
Keeping Underage Players Out
You must be at least 18 years old to hold an account with us. We verify age through our KYC process, which requires an identity document, proof of address and proof of payment before your first withdrawal, and we reserve the right to request documents at any earlier point if something looks off. Any account found to belong to a minor is closed immediately and the balance returned only to a parent or guardian via a verified method.
Tips for parents and carers
Never leave a gambling site open on a shared device, and do not let a browser save your login details. Consider parental control software such as Net Nanny, Qustodio or the built-in controls in iOS Screen Time and Google Family Link to block gambling content across every device in the house.
Free Australian Support Services
Sometimes the best tools are not ours. These Australian services are free, confidential and available around the clock, and calling them leaves no record with us.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 telephone and live chat counselling nationwide
- Lifeline, 13 11 14, lifeline.org.au, 24-hour crisis support if gambling is affecting your mental health
- Relationships Australia, 1300 364 277, relationships.org.au, counselling for families affected by gambling
- Gamblers Anonymous Australia, gamblersanonymous.com.au, free peer-support meetings in every state and territory
Talk to Us Any Time
Asking for help is a strength, not a weakness. Whether you want a deposit cap of 50 AUD a week or a permanent closure, we will handle your request with respect and without questions beyond what the process requires.
Frequently Asked Questions
Can I reverse a self-exclusion before it ends?
No. Short closures of 24 hours, 7 days and 30 days cannot be lifted early under any circumstances. Six-month exclusions can only be reopened after the full period, via a written request to [email protected] plus a 7-day review.
Will self-excluding cancel my bonuses?
Yes. All active bonuses, free spins and promotional offers are voided when the exclusion begins, and we stop all marketing communication for its entire duration.
What happens to money still in my account?
Your balance stays yours. We withdraw it to your verified payment method, usually within 24 hours for crypto and e-wallets and 1 to 5 business days for cards or bank transfer, at no fee from our side.
How quickly do deposit limits apply?
Immediately. Tightening a limit or adding a new one takes effect the moment you confirm it. Loosening a limit waits 24 hours so the decision is never made in the heat of the moment.
Is Luckyones Casino available for under-18s with parental consent?
No. Accounts are strictly limited to players aged 18 or over, verified through our KYC process regardless of parental permission.