Our Terms and Conditions
These Terms and Conditions govern your use of Luckyones Casino at luckyones-aud.com. By registering an account, depositing funds or playing any game on our platform, you accept every clause set out below. Please read them carefully before you play.
Accepting Our Terms
These terms form a binding agreement between you and us, Luckyones Casino, operated by TechSolutions Group N.V. under licence OGL/2024/164/0246 issued by the Curaçao gambling authority. The agreement takes effect the moment you create an account, and it remains in force for as long as your account stays open.
We may update these terms from time to time as described in the final section. If you keep using our platform after an update takes effect, that continued use counts as acceptance of the revised terms. Where a change materially affects your rights, we will notify you by email or an on-site message before it applies.
Who Can Register and Play
You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. We cannot serve players located in the United States, the United Kingdom, France, the Netherlands, Spain, Italy, Belgium, Sweden, Lithuania, Latvia, Estonia, Israel, Russia, Ukraine, Iran or North Korea. Players from Australia are welcome in accordance with these terms.
One account per person, per household and per payment method. Duplicating accounts to claim bonuses is a breach of these terms and may lead to forfeiture of funds. You must supply accurate personal details at registration and keep them current.
- You are 18 or older and legally able to gamble in your jurisdiction.
- You are not resident in a restricted country listed above.
- You hold only one account on our platform.
- You complete know-your-customer (KYC) verification when we request it.
Deposits, Withdrawals and Verification
We accept deposits from 10 AUD via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals start at 30 AUD and are capped at 16,000 AUD per day and 80,000 AUD per month. Crypto and e-wallet payouts are processed within 24 hours; card and bank transfer withdrawals take 1 to 5 business days. We charge no fees of our own on deposits or withdrawals.
Before your first withdrawal we will verify your identity with a government-issued ID, proof of address and evidence of the payment method used. This is a legal obligation and applies to every player. An account with no login activity for 12 months or longer is treated as dormant; we may apply an administration fee after notifying you, and any remaining balance remains yours to withdraw.
Bonus and Promotion Rules
Conduct We Do Not Permit
Our platform is for fair, recreational play. The following conduct breaches these terms and gives us the right to suspend accounts, void bets, withhold withdrawals and permanently close the account.
This includes fraud of any kind, chargebacks and reversed deposits, opening multiple accounts, colluding with other players, and using automated software, bots or any tool that gives an unfair advantage. Using a VPN, proxy or similar technology to disguise your location and access our platform from a restricted country is strictly prohibited. Winnings obtained through prohibited conduct are forfeited, and we may report suspected illegal activity to the relevant authorities.
- Fraud, chargebacks and disputed deposits.
- Multiple accounts or account sharing.
- Bonus abuse, low-risk wagering patterns and arbitrage.
- Bots, scripts or third-party automated tools.
- Masking your location to bypass country restrictions.
Play Responsibly and Self-Exclude
Gambling should stay a form of entertainment, never a way to make money or escape problems. You can set daily, weekly and monthly deposit limits, loss limits and session reminders directly in your account settings, or by contacting our 24/7 support team. Reality checks can be switched on to alert you to the time you have spent playing.
If gambling stops being enjoyable, you may request self-exclusion for a set period or permanently. During self-exclusion we will close your account, block marketing to you and refund any remaining balance of your own deposits. If we notice signs of gambling harm, we are entitled to contact you, apply protective limits or exclude you from our platform. Free confidential support is available in Australia through Gambling Help Online or by calling 1800 858 858.
Closing Your Account and Complaints
You can close your account at any time by contacting support at [email protected] or via live chat. We will process the closure and return your withdrawable balance using a verified payment method. We may also close an account where these terms are breached, where required by law, or where we reasonably believe play is causing you harm.
If you have a complaint, contact our support team first and we will try to resolve it promptly. If the matter cannot be resolved at first contact, you can ask for it to be escalated for formal review. These terms are governed by the laws applicable to our licence, and disputes that remain unresolved after our internal process may be referred under the dispute procedure of the Curaçao licensing authority.
How We Update These Terms
We review these terms regularly and may amend them to reflect changes in our services, the law or our licence conditions. Updated terms are published on this page with a revised effective date, and material changes are announced by email or an on-site notice at least 7 days before they take effect.
It is your responsibility to check this page periodically. If you do not agree with a change, you may close your account before the effective date; continuing to play after that date means you accept the updated terms. Questions about any clause can be sent to [email protected] at any time.
Frequently Asked Questions
How old do I have to be to play at Luckyones Casino?
You must be at least 18 years old, or the higher legal gambling age in your jurisdiction, and not resident in a restricted country.
Do I need to verify my identity before withdrawing?
Yes. Before your first withdrawal we verify your identity with an ID document, proof of address and payment method evidence. This is a legal requirement for all players.
What happens if I breach the bonus rules?
Breaching bonus rules, such as exceeding the maximum bet or playing excluded games with bonus funds, can void the bonus and any winnings derived from it.
Can I self-exclude from the platform?
Yes. Contact our 24/7 support team to self-exclude for a set period or permanently. We will close your account, stop marketing and refund your remaining balance.